We send a job completion survey to each customer after project completion. If customers give us permission to publish the reviews, we post them on this page.
Levi was very knowledgeable, professional, efficient and courteous.
Polite and good service
Dealing with Trinity we had a tech come out after hours to say that he had never seen the system with the pressure's that it had and had to ask his boss. I called back the next day to talk to the boss or someone with some knowledge and they still had now idea. I contacted Bock Services llc, and Robert Perkins came to check out my system. He determined I had compressor failure. No big deal right I ask him is that normal for a five year old system, he said absolutely not. he asked if it ran continuously, I told him yes it never shuts off. Come to find out when Trinity installed it five years ago it was the wrong size unit for my house. I got the the right size unit installed at a awesome price, that couldn't be beat. Best experience with a ac tech I've ever had. And had no problem with answering questions and concerns as they arised. My system has kept my house at a constant 72° in 103° weather with only running for 5-10 minutes I cant wait to see my bill go down. I would definitely recommend this company for the professional and timely response time.. further more I would suggest to any customer to ask for tech Robert Perkins for honest answers and professional opinion. To you Robert thank you.!
We highly recommend Bock A/C in Burleson. Steve, who is the owner, was a great guy to work with. He gave us really great prices and he gave us options about our situation. Steve answered all of our questions and was very patient and courteous with us. In the end, we saved a considerable amount of money, got a great new system and his installers were wonderful. We're glad we met Steve, and would highly recommend this company to anyone looking to replace repair their A/C system.
Great work and prices. David and Alex got my AC back up and running like new.
Installed unit today. David and crew did a great job. The response time is the fastest I have ever heard of. Professional staff and competitive pricing. Highly recommend.
Thanks again bock services for saving us one more time. Just as the first time we used them, they called ahead as promised, cleaned up after themselves, and even made some small recommendations that would help us save money and make our ac unit work less. Thanks and would recommend them to any friend.
Friendly, really outgoing people. They are knowledgeable, and informative, they were prompt In reaching out to me and kept me informed on when and what they were doing. I'd definitely recommend. I had a great experience.
I am so impressed with the level of courtesy and professionalism that I have received from this company. I called after hours and expected to have to wait until the next business day to get assistance with my unit, but when made aware that my grandmother had medical issues, they had a technician at my home within the hour and had the unit working perfectly. This kind of service is rare and hard to find, and my family is grateful to have found Bock.
They came out within minutes of us calling, were very friendly, knowledgeable, and super quick. Great rates also- we were very impressed. Would definitely recommend!
Christopher just came out to service our AC, did a great job. We were impressed with his promptness and he remedied our problem quickly and effeciently. Very polite. Thx!
Absolutely satisfied. From the moment of my initial inquiry about A/C service, Mark answered the phone in a pleasant voice with an attitude that "we can help." The next morning according to schedule Leo arrived do what so often you no longer experience in service reps - customer service. Leo helped us make the right choice for our home and then proceeded to educate us in the efficient use of the equipment. It was great since my wife and I know nothing about electronics or how they work. As senior citizens that is very important to us. 9/14/16
I have used Bock services for several installs and they have been great to work with. David and Christopher installed a 3 ton system today and they were professional, courteous and friendly. I would highly recommend Bock.
It was quick and painless to have Bock fix my A/C. No more sweaty me thanks!!! I highly recommend Bock if you want fast and honest service,
My a/c was not working and I got very good customer service from Bock. Job was done right. Steve came out the first days and was very helpful explaining what he was doing and also followed frequently. Next day Christopher came to replace the the faulty parts and was very professional and helpful. They quickly completed the job and confirmed it was all working. I would highly recommend these guys.
Bock changed out our A/C system. We had a system that was too large for our house, and they could have gotten an easy up sell, but showed us what we need and did a great job. They saved us a few hundred that day, and our electric bill was cutt in half.
Great company!!! I highly recommend thir services.
Wow! I can't say enough great things about Bock Services! First, they personally answer their phone instead of it going to voicemail! Big plus! Second, they don't mess around. You need them today? They'll be there. Honest, competitive rates for servicing and equipment. They truly define "service with a smile". Our recent tech, Jesse, went above and beyond to make sure that we didn't have to sweat it out. Top notch company and would shout it from the mountain top! Thanks Jesse and Bock Services for making my family your priority!
Today on a moments notice Bock Services came right out with a friendly, proffesional , and very informative technician. With in moments the problem with our AC was identified and solutions were presented. I would highly recommend this company to my friends and family.
I Prefer this company over my home warranty contractor, I really wish that my home warranty folks would drop the contractor that they use and allow me to choose Bock instead.
Showed up within an hour after first contact.